Frequently Asked Questions
Everything you need to know about your Markberg experience.
What materials are Markberg products made from?
We specialize in high-quality leather goods and recycled fabrics. Our leather is sourced from certified tanneries, and our 'Markberg Recycled' line is crafted from 100% recycled plastic bottles.
How long does shipping take?
Orders are typically processed within 24 hours. Delivery within Europe usually takes 2-4 business days, while international shipping may take 5-7 business days depending on the destination.
What is your return policy?
We offer a 14-day return policy from the day you receive your order. Items must be in original condition with all tags attached to be eligible for a full refund.
How should I care for my leather bag?
To ensure longevity, we recommend treating your leather products with a water-repellent spray before use and applying a leather balm periodically to maintain its softness and prevent drying.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
Do you offer a warranty on your products?
Yes, all Markberg products come with a 2-year warranty against manufacturing defects. This does not cover normal wear and tear or damage caused by improper care.